Welcome to PawTrio Care Centre ! These Terms and Conditions govern your use of our services, including the purchase of pet products, pet care services, and any other offerings provided by our pet shop. By using our services or purchasing from us, you agree to be bound by these Terms and Conditions.

1. Products and Services
1.1 Description of Products and Services
We offer a wide range of pet products, including food, toys, accessories, grooming supplies, and other pet-related items. We may also provide pet care services such as grooming, boarding, and veterinary consultations, subject to availability.

1.2 Pricing and Availability
All prices are subject to change without prior notice. We reserve the right to correct any pricing errors.
Products and services are available while stocks last. We cannot guarantee the availability of any specific item or service at any given time.

 

2. Purchases and Orders
2.1 Placing Orders
Orders can be placed in-store or through our website. By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.
We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraud or if the product is no longer available.
 

2.2 Payment
Payment can be made through cash, credit/debit cards, or other payment methods accepted by us.

2.3 Delivery
For online orders, we will deliver the products to the address provided by you. Delivery fees may apply.
We are not liable for any delays or failures in delivery due to circumstances beyond our control.

3. Returns and Refunds
3.1 Return Policy
We accept returns within 7 days of purchase for defective or incorrect items. The item must be in its original packaging and in the same condition as when it was purchased.
Returns must be accompanied by a receipt or proof of purchase.

3.2 Refund Policy
Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued in the same form of payment used for the purchase.
We reserve the right to refuse refunds if the item is not returned in its original condition or if the return is not made within the specified time frame.

4. Pet Care Services
4.1 Grooming and Boarding
Our grooming and boarding services are provided by trained professionals. However, we cannot be held liable for any unforeseen incidents or injuries to your pet.
You must provide accurate information about your pet's health and behavior to ensure their safety and well-being.

4.2 Canine and Feline Nutrition Specialist Services
We provide consultation services, these are performed by licensed pet nutritionist. However, we cannot guarantee specific outcomes or results.
You agree to pay for all consultation services rendered, including any additional costs incurred due to unforeseen circumstances.
 

5. Liability
5.1 Limitation of Liability
We strive to provide high-quality products and services. However, we cannot be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the amount paid by you for the product or service in question.

6. Customer Conduct
6.1 Code of Conduct
We expect all customers to treat our staff and other customers with respect and courtesy.
We reserve the right to refuse service to anyone who violates our code of conduct or engages in disruptive behavior.
 

7. Privacy and Data Protection
7.1 Data Collection
We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.

8. Changes to Terms and Conditions
8.1 Updates
We may update these Terms and Conditions from time to time. Any changes will be posted on our website or communicated to you through other appropriate means.
Your continued use of our services after any changes indicates your acceptance of the updated Terms and Conditions.
 

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.